Catering Refund Policy

Executive Catering Refund Policy

Effective Date: August 2026 | Last Revised: August 2026

At Imran Restaurant, we are committed to delivering extraordinary culinary quality and white-glove service. This Refund Policy outlines the terms governing deposits and cancellations for private event catering services in Arizona.

1. Private Event Catering Cancellations

Due to advance ingredient procurement from local farm partners and scheduling of specialized culinary staff, catering deposits are managed as follows:

• 14+ Days Notice: Cancellations received in writing 14 or more days prior to the scheduled event date are eligible for a 100% refund of the event deposit.
• 7 to 13 Days Notice: Cancellations received between 7 and 13 days prior to the event date are eligible for a 50% refund of the deposit.
• Under 7 Days Notice: Cancellations received less than 7 days prior to the event date are non-refundable, as ingredients will have already been committed.

2. On-Site Dining Quality Assurance

If you experience any dissatisfaction with our catered dishes or service on-site, our Executive Chef and catering team will immediately inspect and resolve the issue on the spot to ensure complete culinary excellence.

3. Refund Processing

Approved refunds will be processed back to the original form of payment within 5 to 10 business days.

4. Contact Catering Administration

For refund inquiries or contract adjustments, please contact our catering manager at catering@imranrestaurant.com or +1 (480) 555-0199.